Resolved -
We can confirm that service has been fully restored. Okta Single Sign-On (SSO) access to the DoiT Platform is now operating normally and sign-ins are completing as expected.
Thank you for your patience and understanding while we worked to resolve this.
Dec 3, 05:29 UTC
Monitoring -
We are pleased to report that a fix has been implemented and we are actively monitoring the situation to ensure full resolution.
Dec 2, 14:51 UTC
Identified -
We’ve pinpointed the root cause behind failed Okta Single Sign-On (SSO) attempts to the DoiT console, which can present as a repeated redirect back to the sign in screen.
A fix is currently being rolled out to restore access. During this process, some Okta SSO sign-ins may still be impacted.
We’ll share the next update here once remediation is complete or if timelines change.
Thank you for your patience.
Dec 2, 11:31 UTC
Investigating -
We’re investigating reports that customers authenticating via Okta Single Sign-On (SSO) are unable to sign in to the DoiT console. Affected users may encounter a redirect loop back to the sign in page after attempting to sign in.
Our engineering teams are actively investigating to identify the root cause and restore normal access. We’ll provide updates here as we learn more.
Thank you for your patience, and we apologise for any inconvenience.
Dec 2, 09:40 UTC